Complaints procedure

It is of course annoying if you have a complaint about our products and / or services. We would like to help you further and offer a desired solution. you can mail to: info@wijnkelder4u.nl

Our customer service employees will review the complaint and try to resolve the complaint to everyone's satisfaction. After receiving your complaint you will of course receive a confirmation from us.

We will answer your complaint within 14 days of receipt, if it needs more time, we will inform you.

We recommend that you first report complaints to us by emailing info@wijnkelder4u.nl. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur. From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being dealt with elsewhere, you are free to deposit your complaint via the European Union platform.

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